In an effort to resolve ongoing disputes between traditional taxi drivers and ride-hailing operators at Suvarnabhumi International Airport, Thailand’s Transport Ministry unveiled a set of regulatory measures on May 28, aimed at reducing friction and ensuring fair competition.
The announcement follows months of growing discontent and competition between licensed taxi drivers and app-based services such as Grab, both vying for passengers arriving at the country’s largest international airport. In response, Deputy Transport Minister Surapong Piyachote introduced a four-point plan designed to regulate operations, restore order, and improve the passenger experience.
Among the key changes is the establishment of designated pick-up zones for Grab vehicles on the first floor of the passenger terminal, operating alongside public taxis. The Department of Land Transport (DLT) confirmed the move complies with current legal frameworks. Only registered Grab vehicles will be permitted to enter via Zone D’s long-term parking area, with entry controlled by barrier systems and monitored by Airports of Thailand (AOT) personnel.
To further enforce these regulations, AOT will implement AI-powered camera systems that are integrated with DLT databases. These systems are designed to identify and penalize unauthorized vehicles offering ride-hailing services without proper registration.
In addition, airport staff will be stationed at taxi queues to assist in managing vehicle flow and supporting passengers. New electronic signage will guide travellers to official taxi stands, while airline staff will be tasked with informing international arrivals about their ground transportation options.
To streamline operations and reduce wait times, AOT plans to launch a digital platform called “SAWASDEE by AOT.” The upcoming app will allow users to reserve public taxi rides in advance, enhancing convenience and transparency. The app is currently under development.
Surapong noted that both AOT and the DLT are reviewing existing legislation to improve regulatory clarity and ensure equitable access to airport transport services. “Public interest remains our top priority,” he said, according to The Nation.
The new measures aim to restore balance in Bangkok’s transport sector by improving oversight and reducing conflict between conventional taxi operators and their digital-era competitors. Senior officials from both the Public Taxi Drivers Association and transport authorities participated in the consultations leading up to the reforms.
